While some products may appear slightly different due to regional variations, they are still authentic and produced by the original manufacturer for that particular brand. Our products are sourced from different parts of the world to provide customers with a diverse range of options, but we always ensure that they are fresh and of the highest quality.
Freshness is also 100% guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.
Q: Is it possible for you to locate a product that is not listed on your website?
A: Yes, it is quite possible. We have an extensive global supplier network that enables us to offer the largest product range on the internet. Even if a particular product has been discontinued in your country, we may still be able to source it for you.
In the event that you have ordered an item before but it is no longer listed on our website, it is likely that the item is temporarily out of stock. We usually replenish our stock within a week, so we encourage you to check back regularly. Please note, however, that we are unable to notify individual customers of new stock arrivals or upcoming shipments. Therefore, we recommend checking our website regularly for the latest updates on available products.
Privacy & Security
Q: Can I trust that my personal information is secure?
A: Absolutely! We understand that the information you provide when placing an order is essential for us to process your order and keep you informed about the latest offers available at our website. That's why we use the latest SSL encryption technology (128 bit) to ensure that all your personal details are kept secure.
We take the privacy of our customers very seriously, and we do not sell, rent, or share any of your personal information with third parties under any circumstances. You can trust that your details are safe with us and will only be used for the purpose of processing your order and keeping you informed about our latest offers.
Returns
Q: What should I do if I am unhappy with the product I receive?
A: If you encounter any issues with the items you receive, please notify us within 7 days of receipt. We offer a money-back guarantee without question if you are dissatisfied with your purchase in any way, provided that the items are returned to us in their original condition.
Our website is designed for customers who have already purchased and experienced the product, whether it be through its use (in the case of skincare), its scent (in the case of perfume), or its color (in the case of makeup). However, if you have ordered the wrong product, you may still return it for a full refund, provided that the item is unopened and unused.
If you receive a defective product, you can return it to us for a refund. Please contact our orders department at cs@thefirstscent.com before returning the product, so that we can provide you with instructions for where to send it and how to arrange the refund.
We will refund the returned items using the same payment method that was used to make the initial purchase. The return postage will be reimbursed in case of damaged, defective, or incorrectly sent items, and it will be credited using the same payment method used to pay for the order or through store credit in special circumstances.
Please note that the delivery costs are excluded from the refund, and the refund will be completed via the original payment method.
My Account and My Reviews
General
- Why should I create an account?
Register and create an account to enjoy the following personalized services:
- Quick access to order status, delivery tracking and order history
- Add multiple addresses for easier checkout options
- Save your profile for customized offers & services
- Easy re-ordering of previous orders or products
- View your loyalty bonus level
- Add ratings & reviews to products
- Will my information be secure?
Our website fully encrypts your personal data (name, address, credit card number) with a Secure Socket Layer (SSL) which prevents it from being read by anyone over the Internet.
thefirstscent.com takes extra measures to safeguard your personal information however for optimum safety, please ensure you sign out of your account after every session.
